Philippine Airlines Cancellation Policy | Cancel Flight Ticket | Change Flight 2021

Get information about Philippine Airlines Cancellation 1–888–588–2434 Policy | Cancel Flight Ticket | Change 1–800–304–4381 Flight 2021

8 min readMar 18, 2021

Philippine Airlines Cancellation Policy

Are you planning to cancel your plane ticket booked with Philippine Airlines? Well, before canceling your reservation with the airline, it is necessary that the passengers have complete information about the cancellation policy of Philippine Airlines. Additionally, to help passengers, here are some of the important policy metrics you should know about.

Philippine Airlines Cancellation Policy:

In accordance with the airline’s cancellation policy, passengers are not allowed to cancel their reservations online.
In addition, the cancellation service is only applicable for airline tickets booked online or through the airline’s service center.
To cancel the reservation, passengers are required to contact the airline’s reservation center or send an appropriate email to the airline.
In addition, the passenger will be charged cancellation fees and penalties depending on the type of fare.
In addition, reimbursement for the cancellation will be provided to passengers in the original payment method.
In addition, reimbursement will only be granted to passengers for the portion of the ticket not used.
So, that was the full details on Philippine Airlines cancellation policy. In addition, if the passenger still has questions, they can feel free to contact the airline’s reservation center.

Philippine Airlines 24 Hour Cancellation Policy

Cancellation is just another part of the trip, no matter how hard you plan your trip. With Philippine Airlines 24 Hour Cancellation, you can request a full refund without any cancellation fees. In addition, passengers can also make changes for free within 24 hours.

In accordance with Philippine Airlines’ ticket cancellation policy, passengers can only receive a full refund of their reservation if they cancel within 24 hours of the date of purchase.
Philippine Airlines' 24-hour cancellation refund would be applicable on both refundable and non-refundable fares.
Refund initiated for Philippine Airlines ticket cancellation will be processed through the registered payment method provided at the time of booking.
If a passenger cancels the Philippine Airlines reservation within 24 hours provided the trip is within seven days, in that case, a Philippine Airlines cancellation fee of USD 200 will be assessed.

Philippine Airlines Cancellation Fee

Philippine Airlines’ cancellation fee is uniformly $ 200, regardless of ticket type or class of travel selected. Cancellation of Philippine Airlines tickets would be initiated through the “Manage Reservation” tab where passengers must enter the six-digit reservation reference along with the passenger’s last name. The refund amount will be processed within 7–10 business days.

Can I modify/reroute/refund my flight?

Passengers on all domestic and international flights during the enhanced community quarantine period imposed by the Philippine government from March 15 to April 30, 2020, and passengers whose flights are affected by COVID-19 cancellations or are banned from travel (even if their flight is not canceled) can benefit from the following options:

Change reservation or rerouting once with no penalties and no fare difference. The new travel date must be between November 30, 2020, or during the validity period of the ticket, whichever occurs first.

Convert the unused value of their ticket into a voucher for future use
General conditions for travel vouchers:

The voucher is valid for one (1) year from the date of issue for travel up to 12 months.
The voucher can be used to purchase new PAL tickets or travel extras (prepaid choice seats and prepaid baggage only). A maximum of two (2) vouchers can be used in a single transaction.
For domestic flights, discounts for the elderly, disabled, and military personnel apply subject to the presentation of a valid ID.
Passengers can top up with cash or credit card to take advantage of tickets or travel extras with prices higher than the voucher amount. No change will be granted if the voucher is exchanged for PAL tickets or travel extras below face value.
The voucher is not transferable and is convertible to cash.

How to RESERVE or get a REFUND online for flights canceled due to Covid-19?

BOOK the flight for FREE. You can book the flight for another date (after May 15, 2020).
Convert the reservation into a travel voucher.
Request to be reimbursed.

How to cancel Philippine Airlines tickets?

Wondering how to cancel my reservation with Philippine Airlines? Here are the three methods that allow you to cancel a Philippine Airlines ticket and help you process refunds within 24 hours of cancellation.

Cancel Airline Tickets Online — Here is a quick summary of the Philippine Airlines ticket cancellation process:

Log into your Philippine Airlines online reservation account using the email address provided at the time of booking. Philippine Airlines does not have the concept of guest reservations.
In the Cancel my Philippine Airlines reservation section, select the flight route you wish to cancel
On the trip details page, click on the “Cancellation” button that appears in blue.
Now select the passengers for whom you want to cancel your Philippine Airlines ticket. Click the “Check Cancellation” button at the bottom.
On the next screen, a refund amount would be reflected based on the fare rules and the restriction applies under Philippine Airlines cancellation policy.
Click “Yes, Cancel Now” to cancel the Philippine Airlines flight for the selected passengers.

Canceling Flights by Phone — If you wish to cancel your reservation, please call the Philippine Airlines Reservation Cancellation Assistance number at + 1–888–588–2434. Our lines are open 24/7, 365 days a year.

Cancellation of flights through airport counters — Cancellation of a Philippine Airlines reservation can be made at the airport counters or at Philippine Airlines travel centers. All you need to present is your six-digit Philippine Airlines booking reference and the passenger’s last name. You can pay for the cancellation or changes to the Philippine Airlines flight ticket with a debit/credit card as well as cash. Passengers are also required to carry their passport or any government-issued photo ID.

Denied boarding or involuntary cancellation

Involuntary cancellation or denied boarding occurs when there are too many people holding confirmed tickets for the same Philippine Airlines reservation. In the event of an unintentional burn, all passengers are covered by Philippine Airlines Canceled Flight Compensation:

Philippine Airlines must offer the affected traveler alternative accommodation to reach their final destination
If passengers cannot be accommodated, that traveler is entitled to compensation under Philippine Airlines’ Canceled Flight Policy.
In accordance with Philippine Airlines flight cancellation policy, the passenger is also entitled to receive 200% of the published fare and up to USD 650 if it takes more than two hours to bring affected passengers to their final destination.
If the passenger is denied boarding for safety reasons or by order of the pilot or crew members, the passenger may not be covered by Philippine Airlines canceled flight compensation.

In case of delayed flights / the facilities provide for a delay and cancellation.

If your Philippine Airlines flight is canceled or delayed, you are required to receive Philippine Airlines canceled flight compensation. All you need to do is call us back on our Philippine Airlines reservation cancellation number at + 1–888–588–2434. Our agents will guide you to the Philippine Airlines flight cancellation policy and advise you if your reservation qualifies for compensation other than the value of the plane ticket. Here are some of the highlights you should know:

If the Philippine Airlines reservation canceled due to extreme weather conditions or any technical disruption, in that case, the Philippine Airlines cancellation fee waiver will apply.
In addition, passengers can opt for a full refund or issue a travel credit voucher against the full value of the ticket.

Philippine Airlines canceled flight compensation

Compensation of 300 USD if the total distance of the flight is less than 2000 KM.
Compensation of 400 USD if the total distance of the flight varies between 2000 and 4000 km. The delay must be at least 3 hours.
Compensation of 600 USD if the flight is delayed for more than 4 hours and the distance traveled is more than 4000KM
$ 800 USD Philippine Airlines has canceled flight compensation if the delay is 5 hours or more.

Philippine Airlines Refund Policy

Philippine Airlines has a very genuine refund policy which is framed for the progress of its customers. If you have also booked your flight on Philippine Airlines and are looking for a method to get the refund, you can use the Philippine Airlines refund policy below:

According to the refund policy, if you cancel your plane ticket within 24 hours, you will receive a full refund of the amount of your reservation.
You can cancel and request a refund by calling customer service. Apart from this, you can also request a refund by sending an email to Philippine Airlines.
If you have upgraded your reservation and purchased the seats of choice or the seats with more legroom, you will not be refunded for them.
The passenger may need to pay Philippine Airlines reimbursement fees to obtain a reimbursement. Its amount is decided according to the tariff rules of the airlines.
You must present the debit/credit card used when booking the flight ticket. This is mandatory in order to obtain a flight refund.
If you want a cash refund at the ticket office, the passenger’s currency will be converted to Philippine Peso.
However, for counters located outside the Philippines, reimbursement is made by check. The refund is made in the currency of the ticket office.
Refunds are always generated for the unused portion of your Philippine Airlines flight ticket.
For more details on Philippine Airlines’ refund policy, you can also use the Philippine Airlines refund contact number to request a refund for your airline ticket.

Frequently Asked Questions Philippine Airlines Cancellation Policy

Why are Philippine Airlines canceling flights and delays occurring?

Philippine Airlines focuses on the accuracy of departures and arrivals of flights. Sometimes flight changes or delays occur due to adverse weather conditions, natural disasters, emergency or riot-like situations, and other operational issues.

How can I be updated on changes or cancellations of Philippine Airlines reservations?

Go to the Philippine Airlines “Manage my reservation” tab. Go to your profile and update your phone number and email address. If the cancellation or delay of the Philippine Airlines ticket occurs due to adverse circumstances, the airline will notify by SMS, email or call before the scheduled departure.

What if the flight is canceled at the last minute?

Such things only happen on rare occasions if the flight conditions are not favorable. If Philippine Airlines canceled flights on such short notice, passengers would be able to change or cancel their flights for free. In addition, passengers would be eligible for Philippine Airlines canceled flight compensation when the airline is required to provide hotel accommodation and dining vouchers.

What if I miss my connecting flight due to delays and cancellations?

If you missed your connecting flight due to a delay, an affected passenger will be covered by Philippine Airlines Canceled Flight Compensation which states:

Compensation of 300 USD if the total distance of the flight is less than 2000 KM
Compensation of 400 USD if the total distance of the flight varies between 2000 and 4000 km. The delay must be at least 3 hours.
Compensation of 600 USD if the flight is delayed for more than 4 hours and the distance traveled is more than 4000KM
$ 800 USD Philippine Airlines has canceled flight compensation if the delay is 5 hours or more.

Who is eligible for a refund in accordance with the Philippine Airlines cancellation policy?

Passengers holding a fully unused Philippine Airlines reservation are eligible for a full refund in accordance with the fare rules and restrictions on their ticket.